We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:
EXCESSIVE LASH LOSS
If lash loss is 50%+, a $20-$30 upcharge is available for extra time needed to fill lashes 100%; it is recommended you schedule this ahead of time to ensure the proper amount of time is allocated.
CANCELATIONS
24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged 50% of your appointment. This amount must be paid prior to your next scheduled appointment and a credit card will be kept on file for any future occurrences. 
NO-SHOWS
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged 50% for their “missed” appointment.  This amount must be paid prior to your next scheduled appointment and a credit card will be kept on file for any future occurrences. 
LATE ARRIVALS
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours or due to the close of business (8pm M-R; 5pm F; 3pm S.)  Depending upon how late you arrive, the lash artist will then determine if there is enough time remaining to start the service (typically, after 15 minutes, the appointment will need to be treated as a cancellation.)  Regardless of the length of the treatment actually given, you will be responsible for the full price of the service booked.   If there is not enough time to begin the service, your appointment will be considered a “cancellation” and you will be charged 50% of the service. 
MEMBERSHIPS
If you have a membership with us, you will not be charged 50% of the service in the above scenarios, but rather, one of your monthly relash sessions will be deducted from your account and used towards your cancelled, no-show, or late appointment.
DEPOSITS
Deposits are required for full sets due to the length of the appointment time.  A credit card number will be processed and verified at the time of booking and a 50% deposit will be charged to hold the appointment time.  Deposit is non-refundable if cancelled within 24 hours of appointment.
OUTSIDE FILLS
If you are a new client and have eyelash extensions applied from another establishment, La Vie cannot guarantee a standard relash service will be applied until the condition of your existing lashes and extensions are determined.  
RETENTION
If you arrive to your lash appointment with makeup or product residue of any kind on your natural lashes, La Vie cannot guarantee the retention of your extensions.