CANCELATIONS
36 hour advance notice is required when cancelling an appointment.  This allows the opportunity for someone else to schedule an appointment.  If you are unable to give us 36 hours advance notice you will be charged 50% of your appointment.  For all services over two hours, 60 hour notice is required.  If you exceed 3 cancelations within these timeframes, you will be charged 100% of the service price going forward.  Cancelation fees will be charged using the credit card on file.
If you have a membership with us, one of your monthly relash sessions may be used in lieu of the cancelation fee.
Our policies are still enforced with Covid and sickness related cancelations and no-shows.
NO-SHOWS
No-shows appointments will be charged 100% of the service cost.  This amount will be charged using the credit card on file.
LATE ARRIVALS
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours or due to the close of business.  Depending upon how late you arrive, the lash artist will then determine if there is enough time remaining to start the service (typically, after 15 minutes, the appointment will need to be treated as a cancellation.)  Regardless of the length of the treatment actually given, you will be responsible for the full price of the service booked.   If there is not enough time to begin the service, your appointment will be considered a “cancellation” and you will be charged 50% of the service. 
DEPOSITS
50% deposits are required for all full sets.  Deposits are non-refundable within 60 hours of service, but may be used towards another service or rescheduled to another date up to 36 hours.  If an appointment is canceled within 36 hours, the deposit is used towards our cancelation policy and will not be refunded.  Deposit will be charged automatically to the card on file.
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You may also be asked to provide a deposit if you book appointments on more than three days within any one month period.  

Contact La Vie directly for refunds on cancelations prior to 60 hours of service.  Outstanding deposits will automatically expire three months after cancelation date.
SAME DAY SERVICE CHANGE
If you choose to change your appointment within 36 hours to a service that takes less time to complete, you will still be charged for the original appointment.  Example, you are booked for a two hour volume fill, but decide to opt for a removal which takes 30 minutes, you will still be charged for the volume fill.
OUTSIDE FILLS
We do not perform services over other establishment's work.  To proceed with booking, a removal and full set are necessary.
AFTER CARE
The following lash after care guidelines must be followed:
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> Daily cleaning with La Vie's recommended lash care products 
> No mascara or oil-based liners
> Eye shadow or any other type of makeup on or around lashes, should be removed with makeup remover prior to cleaning lashes
> Avoid steam and getting lashes wet for 24 hours after relash or full set
> Do not pick, pull, or touch lashes unnecessarily
> Retention results may not always be consistent due to a variety of reasons including but not limited to: personal lash shed cycle, humidity, products or oil that may be coating the natural lash, artist's skill level, glue compatibility

La Vie may choose to discontinue providing the lash extension service to protect your health and results as well as the integrity of the brand if lash after care guidelines are not followed.
EXCESSIVE LASH LOSS
If lash loss is 50%+, an upcharge is available for extra time needed to fill lashes 100%; it is recommended you schedule this ahead of time to ensure the proper amount of time is allocated.
RETENTION
If you arrive to your appointment with makeup/product residue of any kind on or around your lashes, we may refuse to perform the service.  Due to the loss of appointment, you will be responsible to pay a cancelation fee of 50%.
GRATUITY
Gratuity is greatly appreciated!  We accept cash or venmo gratuity.